Delivery

DungeonHero ships throughout Europe. If you live outside of Europe, you can purchase from our Etsy store which has worldwide shipping.

We ship our packages on Tuesdays and Thursdays. Orders placed between Thursday afternoon and Tuesday morning before 10:00 will ship on Tuesdays and orders placed between Tuesday afternoon and Thursday before 14:00 will ship on Thursday. If you need your minis with haste, please send us a message and we'll probably be able to ship your order the same or next day.

Returns

If you have received an order from DungeonHero, but you are not completely satisfied, you have the option of returning the order within 30 days of receiving it.

Please note: We do not cover the costs of returning your order, so we strongly recommend you send your parcel with tracking and keep proof of postage.

How to return an item:
1.   Repack the goods. Please pack the goods in a way similar to how you received them to make sure the items don't damage during shipment. 
2.   Send the package to:   

DungeonHero
Dr. Schaepmanstraat 31
3438 AW
Nieuwegein
The Netherlands